Our website never sleeps! That means you can place an order online 24 hours a day, 7 days a week. Our corporate offices are open Monday – Friday, 8 am – 5 pm EST (excluding holidays).
Our carrier delivers Monday - Friday to all 48 states (business days do not include Saturday, Sunday and Holidays. Shipping may be delayed due to inclement weather) Please also note that the day the shoe ships is not counted as a shipping day. We do ship Bulk Shipment to Honolulu weekly. From there, items are shipped to individual addresses. Oahu items are delivered in 3 days from arrival, outer islands are slightly longer.
*This is only offered on a customer-by-customer basis.
Salt Lake City ships most of our Hawaii orders, regular GROUND is 3 Days.
Alaska is 4 days from Salt Lake City and Delaware shipping facilities.
Orders for expedited shipping must be placed before 2:00 pm EST Monday-Friday for same day shipping with the options of Next Day Air and 2nd Day Air services. We suggest only choosing Expedited options for items we show in stock. Orders placed for in-stock shoes after 2 pm on Friday may not ship until the following Monday. We do not refund shipping charges that are delayed due to inclement weather or Holidays.
Once you submit your online order, you will receive an automated email with your purchase summary.
As soon as your order leaves our warehouse, a shipment confirmation will be sent to the email address you provide at the time of your order.
Returns & Exchanges
If you are not happy with your purchase, you can return unworn shoes for a different pair or a refund within 30 days.
After 30 days, you may exchange unworn shoes for a different pair.
Prior authorization must be received before returning new shoes for credit. Authorization can be obtained between 8:00 am and 5:00 pm by calling 1-800-221-8843. Soiled shoes cannot be exchanged unless they are judged to be defective and defective shoes may be returned without authorization.