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#1  Is my item available?
In the event that the footwear you purchased is not in stock, we will contact you within 2 business days to update you with the status of your order. We may suggest an alternate in-stock style if there happens to be a long delay with the availability of the footwear you request. We do not bill customers for items that are back-ordered. If an order has been canceled due to item availability, your account will not be charged.

#2 What is the status of my order?
We send emails as your order is updated. Also, you may login to your account to see the status of your order.

#3 How long is shipping?
2-5 business days for standard shipping, from the time the item is processed in our shipping system.

#4 I need an invoice for reimbursement.  Where can I get this?
If you no longer have your Safe receipt email, please feel free to contact us either at 800-221-8843 or  and we will be happy to send you a receipt.

#5 Do I have to pay tax? 
We collect and remit sales taxes in all states where it is required.

#6 How quickly does my item ship?  
95% of the time the order is in stock and will ship the same day from one of our warehouses (If the order is placed prior to 3:00 PM EST), if the order is out of stock and needs to be ordered in from the manufacturer you will be notified within 48 business hours of placing your order.