Skip to Main Content
Free shipping on orders $49.99 and up!
Welcome Guard Your Dogs customers. Guard Your Dogs is now part of Vulcan Safety Shoes.

Customer Help Center

Frequently Asked Questions

  • How do I return my shoes?

    That couldn’t be easier. Just secure your shoes in a box with the free return label (call us at (800) 221-8843 for a label) and drop them off at your nearest FedEx location. https://local.fedex.com/en

    • How do I get a return label?

      Call us at (800) 221-8843 with your ticket number, and we’ll email it to you.

    • What’s the return policy?

      You can exchange new shoes within 60 days of purchase. We recommend trying on your shoes at home on a clean, dry surface (preferably carpet) to ensure a proper fit before wearing them to work. This way, if you need to return your shoes for a different size or style, you can receive full credit (minus any applicable shipping or processing fees). Shoes worn into a work environment aren’t eligible for a return or exchange unless using the 30-day Satisfaction Guarantee Program or the shoes are deemed defective.

    • What’s your defect policy?

      If shoes purchased from us are fewer than 6 months old and, in our determination, show normal wear we’ll issue a full refund or 100% store credit to replace the defective product. No exchange or credit is given on shoes worn out or ruined due to the work environment

    • How do I find my corporate account number?

      For account security, we do not provide corporate account numbers through our customer service team. If you need your account number please contact your company's program manager (usually a safety or HR leader).

    • How much does my shoe weigh?

      We don’t track and report shoe weights. That’s because there’s a lot that goes into the comfort of a shoe, and weight is only part of the story. In fact, occasionally a lightweight shoe is only lighter because it has a paper-thin insole or it’s missing portions of the tread, reducing comfort and compromising traction.

    Need to speak to a real person?

    Our in-house bilingual customer service team is here to give you a hand.
    Phone

    (800) 221-8843

    Mon – Fri 8AM – 6PM (EST)

    Help Request

    Fill out this form and one of our team members will be in touch.

    Request Now

    Additional Resources

    Catalog Request

    Are you part of an existing corporate program and need your catalog?

    Request Now

    Start a Program

    Are you an employer looking to start a new corporate program for your team?

    Learn More